Can Insurance Really Do Self-Service BI? Lessons from the Field
Self-service business intelligence has been promised to the insurance industry for years. The pitch is always compelling. Faster access to data. Fewer reporting bottlenecks. Empowered business users making better decisions without waiting for IT. Yet the lived experience inside many insurers tells a different story. Dashboards multiply. Metrics drift. Confidence in the numbers quietly declines. …
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